![]() Im thankful Im not an investor in this business.īeware people of color, this establishment at this particular location does not want your business. In this economy Im shocked theyre brazen enough to think that these reviews dont affect their business. Ill fire of this complaint as well despite knowing its going to fall of deaf ears. Not good.Īll this, plus I sent a complaint to their corporate offices regarding our first experience and never heard word one back. Ive ordered expensive pizzas before at fine dining establishments and theyve always been enough to satisfy.this was not even close, and the chicken was dryer than beef jerky. About 10% smaller than the smallest pie Dominoes sells, and they charged $14. While oblong, Id estimate it was the equivalent of a 9" round pizza. I ordered a bbq chicken pizza and was shocked at how small it was. The feature film finally started at 11:40. We knew ahead of time that we were going to be pushing our time limit as we had to pick up our kids at schoool, but knowing the movie was going to start late because they didnt have their act together added more stress and made the experience less enjoyable. 37 minutes after arriving we were the first to be checked in, two minutes AFTER the scheduled time of the movie. We were the first customers there, and we sat without any sort of service and waited, and waited, and waited. and said his concierge would be down from upstairs shortly to check us in. The manager came up the escalator behind us and immediately began turning on lights, computers, etc. We arrived at 10:40am per their recommendation to arrive a half hour early. ![]() My wife and I took my father-in-law for the 11:15am showing of "The Town" on Friday. I dont see how they remain open looking back at the other reviews, which is really sad because it has the potential just needs new management, staff training, or even more staff available. I am a very understanding person, I dont get upset easily I understand we are human and mistakes are made, but this experience was ridiculous especially for the cost. Here was an ample amount of time for her to return to "check on" us and discover she never returned with our popcorn, never brought us amy drinks, etc. We watched a 3 hour movie,Star Wars: Rogue One. I never saw our waitress from that point on. I told her I would like some popcorn she apologizes and said "they must have skipped right over you when passing it out". 30 minutes later after everyone around had gotten popcorn our waitress came to "check on" us. We were greeted by a waiter once we took our seats and were told complimentary bottomless popcorn was included and would be passed out shortly. We paid for premium plus seating, chair was comfy, blanket and pillow were a nice touch. ![]() Honestly I can get over the cost and quality of food from our whole experience, the deal breaker was absolute no service once we took our seats in the movie. I was let down! Food was "ok" dont expect to get full off of their menu unless you plan to spend more than you would at an upscale restaurant for less than mediocre food. I did expect the cost to be reflected on the experience and service. I am more than willing to pay more for luxuries and convenience anytime we go out so when it was $50 for a couple of movie tickets I didnt think twice about it. Thought my husband and I would try something new for a date night and have had a couple of people tell us this was a great "date night" place.
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